AT&T, no phone to home

Filed under: networking — jlm @ 14:36

So, a little before 8:50 this morning, all my connections hung. Fire up mtr, and it doesn’t reach the first hop. I pick up the phone, and there’s no dial tone! I futz around for a while, but by 9:00 there’s still no phone service. I go outside and down the ¼ block to the AT&T switchbox, and there’s an AT&T truck there and a tech messing around with it. I ask him if he’s fixing the outage, and he says no, he’s measuring the noise on the wires. I say I lost my service 10 min. ago, and after getting my phone number he confirms that he pulled my wires along with a bunch of others then. With me standing around, he measures my line next and reconnects it.

WTF? How is it that this is a company which is synonymous with reliability in its reputation? A deliberate, unannounced outage, not during off-peak, and for much longer than need be just because it’s easier to pull all the wires, measure, then reattach than to do them one by one? And I was very lucky this time — last time I lost my phone it took them two days to send a tech out to confirm that the last tech to mess with the switchbox had screwed up my wiring and fix it.

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