Bad service: Kinko’s

Filed under: misc — jlm @ 17:23

Kinko’s has changed the way you make copies at its self-service copy centers: Instead of putting coins into the copy machine, you buy a card at vending machine (with $1 increments) and the copier takes the card and deducts from the card’s value. You don’t get change from unused value left on your card, you “get” to keep the card for your next use. Yeah, like it’s going to be worth 70¢ of my time to hunt around for their stupid cash card. This is not an increase in automation: The copiers used to be self-vend already, without having to detour to buy a card. It’s just getting extra money they’re not entitled to from people not using all the money on the card and customer tracking. How about using your local non-chain copy center instead? I bet they won’t end up costing 50¢ a copy if you need only two and lost your Kinko’s card.

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